> ## Documentation Index
> Fetch the complete documentation index at: https://help.digilookbook.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot common issues

> Learn how to troubleshoot common issues in DigiLookbook.

Use these checks when a DigiLookbook upload, invitation, connection, or published lookbook does not behave as expected.

## My upload is not ready

Check whether the file is still processing or has failed. The upload interface lists JPEG, PNG, WebP, and MP4 files up to 25 MB each. If processing failed, try again.

## My changes are not visible to readers

Save the draft, check its preview, and publish the updated edition. An old edition link preserves its original published edition. Share the new edition link, or check whether your custom-domain address is configured to show the latest edition.

## I cannot accept an invitation

Check that you are signed in with the Google account named in the invitation. If the link is expired, already used, or cancelled, ask the workspace owner to invite you again.

## My store is not connected

Check the Shopify / Janjan connection in workspace settings. The team workspace owner manages that connection. If the connection request expired or was cancelled, start it again.

## My custom domain is waiting for DNS

Compare the DNS records at your domain provider with those displayed in DigiLookbook, then select **Check again**. The domain screen also shows when certificate issuance is in progress.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.